FAQ
In our FAQ section, you can find all the information you're looking for.
We're happy to help.
Account
How can I recover my password?
No worries! Here’s how to reset your password in a few simple steps on our casino:
Click on “Login” at the top right of the page, no matter where you are on the site.
In the pop-up window, select “Forgot password”.
Enter the email address linked to your player account.
Click “Send”.
You will then receive an email containing your username and a secure link to create a new password.
Once your new password is confirmed, you’ll be able to make a deposit and enjoy your favorite online games again.
How to open an account on Loco Casino?
Creating an account on Loco Casino is easy, fast, and 100% secure. Whether you're using a computer or a mobile device, registration only takes a few minutes.
Step 1: Go to the registration page
Visit the registration page to start creating your account.
Step 2: Choose your registration method
Register with itsme®
Click on the itsme® option.
Log in using your itsme® app.
You’ll be redirected to Loco Casino to complete your registration.
Register manually
Enter your personal details as they appear on your ID card (name, address, date of birth, etc.).
Use a valid email address.
Create a secure password with at least 8 characters, including one uppercase letter, one lowercase letter, and one number.
Step 3: Confirm your registration
Accept the terms and conditions and the privacy policy. Then, make your first deposit on our casino.
Important: You may only create one account on our platform, and access is restricted to users located in Belgium.
Can I share my player account with someone else?
No, account sharing is strictly prohibited.
According to our terms and conditions, your account is strictly personal. Sharing it with another person is a violation of the rules and may result in:
Freezing of your wallet
Suspension of your account
Exclusion from the platform
For your own safety, always keep your login details confidential and never share them with anyone.
Deposits
I want to change my deposit limit – what should I do?
Since 20 October 2022, the legal weekly deposit limit is set at €200. You can change or remove this limit at any time in your player account, under the "Limits" section.
To increase or remove this limit, an automatic verification is carried out by the Gaming Commission via the National Bank of Belgium (NBB).
If your request is approved, the new limit will be applied after a 72-hour delay.
If you lower your deposit limit, the change takes effect immediately.
What deposit methods are accepted?
Loco Casino only offers secure and fast payment methods to fund your player account. The available options are:
Note: Paysafecard vouchers purchased in France, the Netherlands, or Germany are not compatible with our platform.
Your payments are fully secured.
Registration
What is the minimum age required to register?
We only accept players who are over 21 years old on our platform.
Do I need an account to play at the casino?
Yes. Belgian law requires you to create a personal account in order to play with real money. No worries: registration takes less than a minute, especially with itsme®.
Responsible gaming
I want to take a break — how can I self-exclude?
If you feel the need to take a break from gambling, you can activate a self-exclusion period from your player account.
Three durations are available: 1 day, 7 days, or 30 days. Simply go to your profile settings, click on “Self-exclusion”, choose the desired duration, and confirm your break.
During this time, you will not be able to access casino games or make deposits on Loco Casino.
Once the break is over, your account will be automatically reactivated, and you will receive an email with tips on how to gamble responsibly.
I want to close my player account – what should I do?
If you want to stop playing on our site, you can request to close your account at any time. Once your account is closed, you will no longer be able to access it.
To permanently delete your account, please contact our support team and provide the following information:
Your full name
Your date of birth
The email address linked to your account
Our team will process your request as quickly as possible.
Technical problems
How to fix a bug on the site?
If a game won't load properly or a deposit fails, it can help to clear your browser cache or delete cookies. This resets the site and often solves the issue.
Quick keyboard shortcuts to clear cache:
Windows: press CTRL + Shift + Delete
Mac: press Option + Command + E
How to delete cookies (by browser)?:
Safari
Go to Safari > Preferences
Click on Privacy > Manage Website Data
Remove cookies for Loco Casino or click Remove All
Google Chrome
Click the three dots in the top right > More tools > Clear browsing data
Choose a time range (before the issue started) and check Cookies and other site data
Click Clear data
Mozilla Firefox
Click the three bars in the top right > Settings > Privacy & Security
Go to Cookies and Site Data > Clear Data
Click Delete
Microsoft Edge
Click the three dots in the top right > Settings > Privacy, search, and services
Select Clear browsing data > Choose what to clear
Check Cookies and click Clear now
Withdrawals
What is the maximum amount I can withdraw?
Withdrawal limits are in place to ensure secure and responsible payment processing. Here are the current maximum limits on our casino:
€5,000 per day
€15,000 per week
€25,000 per month
Can I withdraw my winnings to a bank account that belongs to someone else?
No, this is not allowed.
For security reasons and to comply with anti-money laundering regulations, the name on the bank account must match the name of the player account holder.
Any attempt to withdraw to a third-party account constitutes a breach of the terms and conditions and may result in the blocking of your transactions or account.
Before making a withdrawal, please ensure that the bank account used is registered in your own name.