Verify your player account at Loco Casino, our online casino

Hit the jackpot on our online casino site, Loco Casino? Congratulations! But beware, before you can enjoy your winnings in your bank account, a small administrative detail awaits you.

Verification of your account is a mandatory step for all online casino players in Belgium who wish to make a withdrawal. Want to know why this step is essential? For that, follow the guide on our blog, we'll tell you everything!

What is the purpose of the KYC (Know Your Customer) process?

The KYC process is like getting your passport for the exciting world of online casinos in Belgium. Just as a passport identifies you in the real world, KYC allows the casino to verify your identity digitally. It's your key to accessing all the pleasures of online casino games, but that's not all!

By strengthening the security of your player account at Loco Casino, Know Your Customer acts as a real shield against identity theft. As a result, you can play with peace of mind on our dice games, dice slots, or table games while enjoying faster and more secure withdrawals and a more responsive customer service if needed.

What documents do I need to send to verify my player account on Loco Casino?

To ensure the security of your account, we will ask you to provide some official identification documents. This information is strictly confidential and will only be used to verify your identity.

Official identification document

In order to reliably verify your identity, we will ask you to provide a valid official identification document (identity card or passport). This document must match the information you provided when you registered.

Want to save time? Choose to register via itsme®! In just a few clicks, your identity will be verified and you can enjoy all the benefits of Loco Casino more quickly.

Proof of address

In addition to your ID, proof of address is required. This document, which can be a water, electricity, gas or internet bill, is used to verify that you are indeed a natural person residing at the indicated address and not a virtual entity. It must bear your name, first name and full address.

Bank statement RIB

In order to verify the consistency between personal information and payment methods, we will ask you for some additional documents. For bank cards, a front and back scan, a bank statement or a bank identity statement will be necessary, indicating at least the name, first name and IBAN.

How do I add my documents to my player account?

Want to verify your account? Go to your profile and click on the "Documents" tab. Upload the requested documents (ID, proof of address) by following the on-screen instructions. It's quick and secure!

To verify your bank account, you need to go to the "Bank accounts" tab, add a bank account and follow the instructions.

Your account will be verified within a maximum of 24 hours. You will receive an email as soon as we have processed your documents.

What if I need help adding my documents?

If you have any problems or just a question, please do not hesitate to contact Loco Casino customer service. You can contact us by sending a simple ticket and we will get back to you as soon as possible.